Order Cancellation Policy

At Xaranovioris, we understand that plans can change after an order is placed. This Order Cancellation Policy explains when a cancellation may be requested, how requests are handled at different stages of fulfillment, and what to expect if a refund is approved.

Requesting an Order Cancellation

If you no longer wish to proceed with an order, please contact our customer service team as soon as possible. Include your order number and the email address used when placing the order so we can locate the purchase and review its current status.

Submitting a cancellation request does not automatically mean that the order has been canceled. We will assess the request based on the order's fulfillment stage and communicate the available options.

Cancellation Before Shipment

You may request cancellation before your order has been shipped. If the order is eligible for cancellation under the applicable conditions and payment has already been collected, we will cancel the order and issue a full refund.

Please contact us promptly because order preparation may begin shortly after checkout. We cannot guarantee that a cancellation request will be completed if the order has already entered a stage where it can no longer be stopped.

Requests After Shipment

Once an order has been dispatched, it generally cannot be canceled directly because the package may already be in the carrier's possession.

If you request cancellation after shipment, we will explain any available options based on the shipment status and carrier capabilities. We cannot guarantee that a shipment can be intercepted, redirected, or returned before delivery.

If the package has already been delivered, you may contact us to discuss the applicable return options. Any return will be handled according to the relevant conditions and applicable consumer protection laws.

Refund Processing for Approved Cancellations

For an eligible cancellation where payment has been collected, a full refund will be issued for the canceled order.

Our refund processing follows these general timeframes:

  • Refund initiation: Usually within 2–4 business days after the cancellation is confirmed and the refund is ready to be processed.

  • Estimated refund posting: Usually 1–3 business days after the refund has been initiated, depending on the bank or payment service provider.

The refund will generally be returned to the original payment method. The time it takes for the funds to appear in your account may vary according to the payment provider's processing procedures.

These timeframes are estimates, not guarantees of the exact date the funds will be available. If the refund has not appeared after the expected period, please contact us so we can help review its status.

Orders That Cannot Be Canceled

A cancellation may no longer be possible once an order has been shipped or has progressed beyond the stage at which fulfillment can be stopped. In such cases, we will explain the available next steps.

We do not impose an additional cancellation fee under this policy. However, this does not remove any shipping or return costs that may lawfully apply under the circumstances of a separate return after shipment or delivery. Any applicable cost will be handled in accordance with the disclosed terms and applicable law.

Nothing in this policy limits consumer rights that cannot lawfully be waived or excluded.

Contact Us

For cancellation requests or questions about a cancellation refund, please contact our customer service team. Email is the preferred contact method because it allows you to provide your order details in writing.

Email: service@xaranovioris.com

Phone: +1 (423) 627-8493

Mailing address: 1635 Virginia Ave, Morristown, TN 37814, United States

Customer service hours: Monday through Friday, 9:00 AM–6:00 PM Eastern Time (ET)