Payment Guide

At Xaranovioris, we aim to make the payment process clear and convenient for customers purchasing furniture and home goods online. This guide explains the payment methods available at checkout, how to complete a purchase, and what to do if a payment or order confirmation issue occurs.

Payment Methods We Accept

We accept the following payment cards:

  • Visa

  • Mastercard

  • American Express

  • JCB

  • Discover

  • Diners Club

The payment methods available for a particular order are displayed during checkout. Please select an available method and follow the instructions shown on the payment page to complete your purchase.

We do not list payment methods that have not been confirmed as available. If a payment option does not appear at checkout, it may not be supported for that transaction.

Completing Your Payment

To help ensure your order is submitted with the correct details, follow these steps:

Review your shopping cart. Check the products, quantities, and selected options before proceeding to checkout.

Confirm your order information. Enter your shipping address and contact details carefully. Incorrect information may affect order processing or delivery.

Review the total amount. Before submitting your order, check the displayed product prices, applicable shipping charges, and total payable amount. Orders totaling less than $124.67 are subject to a $12.59 standard shipping charge. Orders totaling $124.67 or more qualify for free shipping, subject to applicable order and delivery conditions.

Enter your payment details. Select an available payment method and provide the information requested by the payment page. Check that the details are accurate before submitting the payment.

Complete the checkout process. Follow any additional instructions displayed during payment. If the transaction is successful, retain the order confirmation or other order-related information for your records.

Payment Authorization and Order Confirmation

A payment authorization or transaction notification does not necessarily mean that an order has been fully processed or shipped. Order processing and shipment take place according to the order's status and our fulfillment procedures.

Please review the order confirmation information after checkout. If you are unsure whether your order was submitted successfully, check for an order confirmation before attempting to place the same order again.

If you do not receive confirmation or cannot determine the status of your order, contact our customer service team and provide the email address used at checkout and any available order or transaction details. Do not send your full payment card number or security code by email.

If Your Payment Is Declined or Fails

A payment may fail for several reasons, including incorrect card details, insufficient available funds, issuer restrictions, or additional verification requirements.

If your payment is declined:

  • Check the card information you entered.

  • Confirm with your card issuer that the card is available for the transaction.

  • Complete any verification steps presented by the payment page.

  • If necessary, try another payment method listed at checkout.

If the problem continues, contact your card issuer or reach out to our customer service team. We cannot guarantee that a payment will be approved, as authorization decisions may be made by the card issuer or payment provider.

Duplicate Charges and Unrecognized Transactions

If you believe that you have been charged more than once for the same order, or you notice a transaction you do not recognize, please contact us with the relevant order details and transaction dates.

Some entries shown by a bank may be pending authorizations rather than completed charges. Your card issuer can help confirm the status of a transaction and explain its release or posting timeline.

If you suspect unauthorized use of your payment card, contact your card issuer promptly to protect your account. Do not send card security codes or passwords to us.

Refunds and Payment Returns

When a refund is approved, it is generally returned to the original payment method.

For eligible refunds, processing is usually initiated within 2–4 business days after the refund is confirmed and ready to be processed. Once initiated, the refund typically takes an additional 1–3 business days to appear in your account, depending on the bank or payment service provider.

These timeframes are estimates and are not a guarantee of the exact date the funds will become available. If the expected period has passed and the refund is not visible, contact us with your order number so we can help review its status.

Payment Security and Personal Information

Please enter payment information only through the payment fields provided during checkout. Keep your account credentials and payment security details private.

We do not ask customers to send full payment card numbers, card security codes, passwords, or one-time authentication codes by ordinary email. If you receive an unexpected request for sensitive payment information claiming to be from us, do not respond with those details until you have independently verified the request.

Payment information may be processed by the relevant payment service providers to complete transactions and help prevent fraud. The handling of personal information is subject to applicable privacy requirements.

Contact Us About a Payment

If you have questions about a payment, cannot confirm an order, or need help checking a refund, please contact our customer service team.

Email: service@xaranovioris.com

Phone: +1 (423) 627-8493

Mailing address: 1635 Virginia Ave, Morristown, TN 37814, United States

Customer service hours: Monday through Friday, 9:00 AM–6:00 PM Eastern Time (ET)