Privacy Policy

Introduction

At Xaranovioris, we respect your privacy and are committed to handling personal information responsibly when you browse our furniture store, place an order, communicate with our support team, or otherwise interact with our services.

This Privacy Policy explains what information may be collected, how it may be used and shared, how Cookies and similar technologies work, how information is stored and protected, and what rights may be available to you under applicable privacy laws.

We primarily serve customers in the United States. We handle personal information in accordance with applicable U.S. federal and state laws. Where the General Data Protection Regulation (GDPR) or another privacy law applies to a particular individual or processing activity, we will also follow the requirements applicable to that situation.

Scope of This Policy

This Policy applies to personal information collected through our online furniture shopping services, including information you provide when browsing products, placing or managing orders, requesting delivery, contacting customer support, submitting feedback, or exercising privacy rights.

It also applies to information collected through Cookies and similar technologies used in connection with our website and online services, where applicable.

This Policy does not automatically govern third-party websites, payment services, shipping services, or other external platforms that operate under their own privacy notices. We encourage you to review those notices before providing information directly to such third parties.

Information We May Collect

The types of information collected depend on how you interact with our services.

Information you provide directly

This may include your name, billing address, shipping address, email address, telephone number, order details, customer service communications, return or refund information, and any other information you voluntarily submit.

Transaction and payment information

When you purchase furniture or related products, we may receive information needed to confirm and fulfill your order, such as the items purchased, order value, payment status, transaction reference, and billing details.

Payment card information may be collected or processed directly by a payment service provider. We do not claim to store complete payment card details unless our actual payment systems and practices support that statement.

Device and usage information

When you access our online services, certain information may be collected automatically, such as your IP address, browser type, device characteristics, approximate location derived from technical information, access times, pages viewed, and interactions with website features.

Information from service providers

We may receive information from service providers involved in payment processing, order fulfillment, delivery, fraud prevention, customer support, website operation, or other services, to the extent necessary for the relevant purpose and permitted by law.

Please do not submit sensitive personal information unless it is necessary for your request and appropriate to do so.

How We Use Personal Information

We may use personal information for the following purposes, subject to applicable law:

Order and delivery management. To process purchases, confirm transactions, arrange shipment, provide delivery updates, manage returns and refunds, and respond to order-related questions.

Customer service. To answer inquiries, investigate reported problems, communicate with you about requests, and maintain relevant customer service records.

Website operation and improvement. To maintain website functionality, understand how visitors use our services, troubleshoot technical issues, and improve product information and the shopping experience.

Security and fraud prevention. To identify suspicious activity, protect accounts and transactions, investigate potential misuse, and safeguard our services and customers.

Legal and regulatory obligations. To maintain appropriate business records, respond to lawful requests, establish or defend legal claims, and comply with applicable legal requirements.

Marketing and preferences. Where permitted by law and subject to any required consent or opt-out rights, we may use relevant contact information and preference data to communicate promotions, product updates, or other shopping-related information. You may opt out of marketing communications using an available unsubscribe mechanism or by contacting us.

We will not use personal information for materially different purposes without providing additional information or obtaining consent when required by law.

Cookies and Similar Technologies

Our website may use Cookies, pixels, tags, local storage, and similar technologies to support functionality and understand website activity. A Cookie is a small data file stored on your device by a website.

Depending on the technologies actually implemented, these tools may fall into the following categories:

Strictly necessary Cookies. These support essential functions such as maintaining a shopping session, preserving a shopping cart, processing checkout, preventing fraud, or maintaining security.

Preference Cookies. These may remember settings or choices, such as selected display preferences, to provide a more consistent browsing experience.

Analytics and performance technologies. These may help measure traffic, understand page performance, and identify how visitors interact with the website.

Advertising and tracking technologies. Where implemented, these may help measure advertising effectiveness, deliver more relevant advertisements, or support advertising across different websites or services.

The specific technologies used may change as our website and service providers change. We do not represent that every category listed above is currently active.

Where required by applicable law, we will request consent before using non-essential Cookies or similar technologies. Where a consent or privacy-preference tool is available, you may use it to review or change your choices. You may also manage Cookies through your browser settings, although blocking certain Cookies may affect shopping cart, checkout, or other website functions.

Browser-based blocking does not necessarily communicate an opt-out request to every service provider. Where legally required and technically supported, we will honor applicable privacy preference signals and opt-out requests.

How We Share Personal Information

We do not disclose personal information indiscriminately. We may share information with the following categories of recipients when reasonably necessary for the purposes described in this Policy and permitted by law.

Payment service providers. To authorize and process payments, prevent fraud, and manage transaction disputes.

Shipping and fulfillment providers. Including UPS, where applicable, to prepare shipments, deliver orders, track packages, and investigate delivery issues.

Website hosting and technology providers. To maintain our online store, support infrastructure, provide technical services, and protect website functionality.

Customer service and operational providers. To help respond to inquiries, administer orders, manage returns, or perform other necessary support functions.

Analytics or advertising providers. Where such services are used, information may be shared or made available to measure website performance or support advertising, subject to applicable consent and opt-out requirements.

Professional advisers and public authorities. Where reasonably necessary for legal advice, dispute resolution, legal compliance, or responding to valid legal process or government requests.

Business transfers. Information may be transferred as part of a merger, restructuring, financing, acquisition, or sale of relevant business assets, subject to applicable legal safeguards.

We do not claim that we sell personal information or share it for cross-context behavioral advertising. If our actual practices fall within a legal definition of sale, sharing, or targeted advertising, we will provide any disclosures and opt-out mechanisms required by applicable law.

We do not knowingly collect or disclose children's personal information in a manner prohibited by applicable law.

Data Storage, Security, and Retention

Personal information may be stored electronically by us or by service providers supporting our online store, transactions, customer support, and delivery operations. Depending on the services used, information may be processed in the United States or other locations where our service providers operate, subject to applicable legal requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or electronic storage can be guaranteed to be completely secure, and we cannot promise absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including completing transactions, providing customer support, handling returns and refunds, maintaining required records, resolving disputes, enforcing agreements, and complying with legal obligations.

Retention periods depend on the type of information, the purpose for which it was collected, applicable legal requirements, and whether the information is needed to establish or defend a claim. When information is no longer required, we will take reasonable steps to delete it, destroy it, or de-identify it, subject to legal and operational requirements.

Cookie storage periods may differ from the retention periods for order records and other personal information. You can review or manage Cookies through available website preference tools or your browser settings, where supported.

Your Privacy Rights and Choices

Your rights depend on your place of residence, the nature of the processing, and the privacy laws applicable to you. Subject to applicable legal conditions and exceptions, you may have the right to exercise some or all of the following choices.

Access and knowledge. Request information about the categories of personal information we collect, the purposes for which it is used, and the categories of recipients to whom it is disclosed, where applicable law provides this right.

Correction. Request correction of inaccurate personal information.

Deletion. Request deletion of personal information, subject to exceptions for information that must be retained for legal compliance, security, transactions, dispute resolution, or other lawful purposes.

Data portability. Request a copy of certain personal information in a portable format where required by applicable law.

Marketing choices. Opt out of promotional emails using the unsubscribe mechanism provided in the message or contact us to request that marketing communications stop. Necessary order and service communications may still be sent.

Cookie preferences and consent withdrawal. Change available Cookie settings or withdraw consent for processing based on consent. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Opt out of certain data uses. Depending on applicable law and our actual processing activities, you may have the right to opt out of the sale or sharing of personal information, targeted advertising, or certain profiling activities that produce legal or similarly significant effects.

Appeal a decision. Where required by applicable state privacy law, you may appeal our refusal to take action on a privacy request.

To submit a privacy request, contact us using the details in the Contact Information section. Please describe your request clearly so that we can understand what you want to exercise or change.

We may need to verify your identity or authority before completing a request. Verification measures will be proportionate to the sensitivity of the information and the potential risk of unauthorized disclosure. Where legally permitted, an authorized agent may submit a request on your behalf, subject to any required verification.

We will respond within the period required by applicable law. If a request cannot be fulfilled, we will explain the reason where required and provide any available appeal procedure. We will not unlawfully discriminate against you for exercising applicable privacy rights.

Some information may need to be retained to complete an order, comply with legal obligations, prevent fraud, resolve disputes, or maintain legally required records. A request to delete information or withdraw consent does not automatically require deletion of records that the law permits or requires us to retain.

U.S. Privacy Laws and GDPR

We handle personal information in accordance with applicable U.S. federal and state laws. Depending on the circumstances, relevant laws may include laws concerning consumer protection, data security, breach notification, electronic communications, and state consumer privacy rights. The particular rights and obligations that apply may vary by state, by the type of information involved, and by statutory thresholds or other legal conditions.

We do not represent that every U.S. privacy law applies to every customer or that every customer has identical rights. We will assess requests and processing activities under the laws applicable to the relevant circumstances.

The GDPR applies only where its territorial and material requirements are met. If we process personal data within the GDPR's scope, we will rely on an appropriate legal basis for each relevant processing activity. Depending on the circumstances, those bases may include:

Performance of a contract. Processing necessary to fulfill an order, arrange delivery, provide requested services, or take steps requested before entering into a contract.

Legal obligation. Processing necessary to comply with a legal requirement, such as maintaining required transaction records.

Consent. Processing based on your freely given, specific, informed, and unambiguous consent where consent is the appropriate legal basis. You may withdraw consent at any time, subject to the effects described in this Policy.

Legitimate interests. Processing necessary for legitimate interests, such as securing our services, preventing fraud, or improving website operations, provided those interests are not overridden by your rights and freedoms where the law requires such a balancing assessment.

Vital interests or public interest. These bases will be used only if the specific circumstances and applicable law make them relevant.

Where GDPR applies, you may also have the right to request access to your personal data, correction, erasure, restriction of processing, data portability, and to object to certain processing. You may have the right not to be subject to certain solely automated decisions that produce legal or similarly significant effects, subject to applicable exceptions.

Where processing is based on consent, you may withdraw it without affecting the lawfulness of processing before withdrawal. Where processing is based on legitimate interests, you may object as permitted by the GDPR.

Where personal data is transferred internationally, we will use an appropriate transfer mechanism or safeguard when required by applicable law. We do not claim to have appointed a GDPR representative or Data Protection Officer unless such an appointment has actually been made and is required or applicable.

Complaints to Privacy Regulators

If you have concerns about how your personal information is handled, you may contact us first so that we can review your concern. You are not required to contact us before exercising any right to complain to a regulator where applicable law allows you to do so.

Depending on your location and the nature of your concern, U.S. consumers may contact the Federal Trade Commission (FTC), their state attorney general, or another relevant state or federal regulator. The appropriate authority depends on the subject matter and applicable jurisdiction.

If the GDPR applies to your personal data, you have the right to lodge a complaint with a competent data protection supervisory authority, particularly in the EU or EEA country where you habitually reside, work, or where an alleged infringement occurred, as provided by applicable law.

You may also have the right to seek a judicial remedy or pursue other legal remedies available under applicable law. This Policy does not limit rights that cannot lawfully be waived.

Third-Party Services and External Links

Our online store may use third-party services to support payments, shipping, hosting, analytics, customer communications, or other functions. These providers may process information under their own privacy notices and contractual obligations.

Links to external websites, if provided, are governed by the privacy practices of those websites. We are not responsible for privacy practices that are outside our control. We encourage you to review the relevant third-party notices before submitting information to external services.

Changes to This Privacy Policy

We may update this Policy to reflect changes in our services, data practices, legal requirements, or operational needs. When changes are made, we will update the “Last Updated” date and provide any additional notice required by applicable law.

Where a material change requires consent or advance notice, we will take the steps required by law before applying the change to the relevant processing activities.

Contact Information

If you have questions about this Privacy Policy or wish to submit a privacy request, you may contact us using the following information.

Email: service@xaranovioris.com

Phone: +1 (423) 627-8493

Mailing address: 1635 Virginia Ave, Morristown, TN 37814, United States

Customer service hours: Monday through Friday, 9:00 AM–6:00 PM Eastern Time (ET)