Shipping policy

At Xaranovioris, we aim to make order fulfillment and delivery information clear and straightforward. This Shipping Policy explains where we deliver, how shipping charges are calculated, how long processing and transportation typically take, and what you can do if a delivery issue arises.

Delivery Coverage

We currently ship orders to destinations within the United States. Delivery availability may depend on the destination address and the delivery options supported by our shipping provider.

Please ensure that your shipping address is complete and accurate when placing an order. An incorrect or incomplete address may affect delivery and may limit the available options for correcting a shipment once it has been dispatched.

Order Processing and Estimated Delivery Time

Orders generally require 1–3 business days to process before shipment. Processing includes preparing the order and arranging it for carrier collection.

Once your order has been shipped, transit typically takes an additional 6–9 business days through UPS.

Based on these estimates, the total time from order placement to delivery is generally 7–12 business days. This is an estimate rather than a guaranteed delivery date. Actual delivery may vary depending on the destination, carrier operations, weather, and other circumstances affecting transportation.

Business days may differ from calendar days. Please allow for the applicable processing and transit periods when estimating your delivery date.

Shipping Charges and Free Shipping

Shipping charges are determined by the total order amount as follows:

  • Orders totaling less than $124.67 are subject to a standard shipping charge of $12.59.

  • Orders totaling $124.67 or more qualify for free shipping, subject to applicable order and delivery conditions.

The $124.67 threshold is inclusive: an order totaling exactly $124.67 qualifies for free shipping. The applicable shipping charge should be displayed during checkout before the order is completed.

Carrier and Order Tracking

We use UPS as our standard shipping carrier. Once an order has been dispatched, tracking information may be provided through the shipment notification or other order-related communication.

Use the tracking information provided to check the shipment's progress and available delivery updates. Tracking details may take time to appear or refresh after dispatch.

If tracking information remains unavailable or does not show meaningful progress, please contact our customer service team using the contact details provided below. We will assist with reviewing the available shipment information.

Taxes and Customs Clearance

Applicable taxes are included in the corresponding product prices. We have arranged for our logistics provider to handle customs clearance directly where required.

You will not be required to make additional payments for the taxes and customs-clearance procedures covered by these arrangements. Any charge presented to you must be consistent with the applicable order terms and the information provided at checkout.

Delivery Delays, Damage, or Missing Packages

Although we work to support timely delivery, transportation delays and delivery problems may occasionally occur.

Delayed deliveries: If your order has not arrived within the estimated transit period of 6–9 business days after shipment, please contact us by email first. You may also call us if you need assistance. Include your order number and tracking information, if available, so we can review the shipment.

Packages marked as delivered but not received: Check the delivery location, surrounding areas, and any available delivery updates. If you still cannot locate the package, contact us so we can help review the available information.

Damaged, lost, incorrect, or incomplete shipments: Please notify us promptly after discovering a problem. Provide your order number and, where reasonably available, photographs of the damage, packaging, shipping label, or items received. We will review the circumstances and determine an appropriate resolution based on the facts, the applicable order terms, and relevant law. Depending on the situation, a resolution may include replacement items or parts, reshipment, repair, or an appropriate refund.

We will not require customers to bear unreasonable return shipping costs for damage or fulfillment errors attributable to us, subject to applicable law.

Shipping Address Changes and Order Cancellations

If you need to change your shipping address or request cancellation, contact us as soon as possible and provide your order number and the requested change.

Before shipment, you may request cancellation. If the order is eligible for cancellation under the applicable rules and payment has been collected, a full refund will be issued for the canceled order.

After an order has been dispatched, cancellation or address changes may no longer be possible because the shipment may already be under the carrier's control. Any available correction or interception option will depend on the shipment's status and the carrier's capabilities. We cannot guarantee that a request made after dispatch can be completed.

If the package has already been delivered, please contact us to discuss the available options. Nothing in this section limits any consumer rights that cannot lawfully be excluded.

Delivery Responsibilities

Customers are responsible for providing accurate delivery information and ensuring that the delivery address can reasonably receive the shipment. Please contact us promptly if you identify an error in your address or notice an issue with your delivery.

Responsibility for loss, damage, delays, or delivery errors will be assessed according to the circumstances, the applicable order terms, and relevant law. We do not exclude liability where doing so would be unlawful, and we do not guarantee delivery dates that are expressly stated as estimates.

Contact Us

If your order is delayed, tracking information is unavailable, or you have questions about shipping, please contact our customer service team.

Email: service@xaranovioris.com

Phone: +1 (423) 627-8493

Mailing address: 1635 Virginia Ave, Morristown, TN 37814, United States

Customer service hours: Monday through Friday, 9:00 AM–6:00 PM Eastern Time (ET)