Return and Refund Policy

We want every furniture purchase from Xaranovioris to come with clear expectations and a straightforward after-sales experience. This policy explains order cancellations, statutory withdrawal rights where applicable, voluntary returns, and refunds for orders delivered within the United States.

Order Cancellation

Orders that have not yet shipped may be canceled for a full refund. Please contact our customer service team promptly with your order number so we can confirm the order status.

Once an order has shipped, direct cancellation is generally unavailable. After delivery, you may request a return under the applicable return terms below. Any cancellation or withdrawal right provided by applicable law will take precedence over this general rule.

Statutory 14-Day Right of Withdrawal

A statutory 14-day right of withdrawal applies only where required by the laws governing the transaction. There is no general federal rule granting every customer in the United States an unconditional 14-day withdrawal right for ordinary online furniture purchases.

Where the applicable law grants this right, eligible consumers may withdraw from the purchase within 14 calendar days without providing a reason, subject to any legally permitted exceptions. For a qualifying sale of goods, the period generally begins on the day the consumer, or a designated person other than the carrier, takes physical possession of the goods, unless the applicable law establishes a different starting point.

To exercise an applicable withdrawal right, you may notify us by email with a clear statement that you wish to withdraw from the purchase. You do not need to justify your decision or obtain discretionary approval where the law does not require either.

Where the applicable law provides for reimbursement following withdrawal, we will refund the payments covered by that law, including standard delivery charges where required. Additional delivery costs resulting from choosing a more expensive delivery option may be excluded where legally permitted. We will generally use the original payment method.

Any statutory refund deadline will be calculated from the legally prescribed starting point. Where permitted by law, reimbursement may be withheld until the returned goods have been received or evidence of shipment has been provided, whichever condition the applicable law recognizes. Any other statutory conditions, exceptions, or mandatory protections will also apply.

For large furniture items that cannot reasonably be returned through ordinary postal services, the return arrangements and allocation of costs will follow the requirements of the applicable law. We will communicate the appropriate instructions for the particular return.

Voluntary Returns Within 40 Days

Separate from any statutory withdrawal right, we offer a voluntary return process for eligible furniture purchases. You may request an ordinary return within 40 days after delivery.

Returned furniture should be in reasonable condition, with its components, hardware, accessories, and original packaging where available. Items that have been assembled, installed, modified, used beyond reasonable inspection, or damaged after delivery may not qualify for a voluntary change-of-mind return.

These conditions do not override any mandatory consumer rights concerning defective, damaged, incorrectly supplied, or misdescribed goods.

Damaged, Defective, or Incorrect Items

If your furniture arrives damaged, contains missing components, differs materially from the item ordered, or has a product defect, please contact us promptly and describe the issue. Photographs may help us assess the situation.

Depending on the circumstances and applicable law, an appropriate resolution may include replacement parts, repair, a replacement product, a full refund, a partial refund, or another legally required remedy. We will not charge you reasonable return shipping costs when the return is required because of an issue for which we are responsible.

Where a consumer is entitled by law to a repair, replacement, refund, or another remedy, the absence of a general commercial exchange service does not remove that entitlement.

Exchange Policy

We do not offer voluntary exchanges solely for personal preferences such as a different color, style, size, or model. If you prefer another item, you may return the original purchase if eligible and place a separate order.

This policy concerns commercial convenience exchanges only. It does not restrict any mandatory repair, replacement, refund, or other remedy available under applicable law.

How to Submit a Return Request

For ordinary voluntary returns, email our customer service team with your order number and the reason for your request. For damage, incorrect items, or visible defects, include photographs when reasonably available.

We will review ordinary return requests based on the order status, the reason for return, and the item's condition. If the return qualifies, we will provide instructions for shipping the item back.

A statutory withdrawal right that does not require prior approval or a reason will not be made conditional on our discretionary review.

Return Labels and Shipping Costs

For eligible returns, we provide an electronic return shipping label for you to download and print. Follow the supplied instructions and package the furniture securely.

For voluntary returns based on personal preference, you may be responsible for reasonable return shipping costs or other disclosed charges, provided those charges are permitted by applicable law and communicated as required.

For returns arising from damage in transit, incorrect fulfillment, or another issue for which we are responsible, we will arrange an appropriate return method without charging you reasonable return shipping costs.

For statutory withdrawals, responsibility for return shipping costs will be determined by the applicable law and any required disclosures. We will not apply a general voluntary-return fee where doing so would conflict with a mandatory legal right.

Please retain your shipping receipt and tracking information until the return has been resolved.

Refund Processing and Timing

For ordinary eligible returns, we generally initiate refunds within 2–4 business days after receiving the returned item and completing the necessary inspection, subject to applicable law.

For statutory withdrawals, refunds will be processed within the deadline required by the applicable law. Where the law requires reimbursement within 14 days after notification of withdrawal, that deadline will apply, subject only to legally permitted conditions for withholding payment.

Refunds are generally issued through the original payment method. After a refund has been initiated, funds typically appear in your account within an estimated 1–3 business days, although your bank, card issuer, or payment provider may require additional time.

The 2–4 business day processing estimate and the 1–3 business day account-posting estimate describe separate stages of an ordinary return. They do not replace or extend any mandatory statutory deadline.

Returns that do not meet the conditions for a voluntary change-of-mind return may be declined. However, an item’s condition or the outcome of an ordinary return inspection will not automatically eliminate any legal remedy to which you are entitled.

Contact Information

For questions about cancellations, withdrawal requests, returns, or refunds, please contact us using the details below.

Email: service@xaranovioris.com

Phone: +1 (423) 627-8493

Mailing address: 1635 Virginia Ave, Morristown, TN 37814, United States

Customer service hours: Monday through Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Shipping Policy

At Xaranovioris, we aim to make order fulfillment and delivery information clear and straightforward. This Shipping Policy explains where we deliver, how shipping charges are calculated, how long processing and transportation typically take, and what you can do if a delivery issue arises.

Delivery Coverage

We currently ship orders to destinations within the United States. Delivery availability may depend on the destination address and the delivery options supported by our shipping provider.

Please ensure that your shipping address is complete and accurate when placing an order. An incorrect or incomplete address may affect delivery and may limit the available options for correcting a shipment once it has been dispatched.

Order Processing and Estimated Delivery Time

Orders generally require 1–3 business days to process before shipment. Processing includes preparing the order and arranging it for carrier collection.

Once your order has been shipped, transit typically takes an additional 6–9 business days through UPS.

Based on these estimates, the total time from order placement to delivery is generally 7–12 business days. This is an estimate rather than a guaranteed delivery date. Actual delivery may vary depending on the destination, carrier operations, weather, and other circumstances affecting transportation.

Business days may differ from calendar days. Please allow for the applicable processing and transit periods when estimating your delivery date.

Shipping Charges and Free Shipping

Shipping charges are determined by the total order amount as follows:

• Orders totaling less than $124.67 are subject to a standard shipping charge of $12.59.

• Orders totaling $124.67 or more qualify for free shipping, subject to applicable order and delivery conditions.

The $124.67 threshold is inclusive: an order totaling exactly $124.67 qualifies for free shipping. The applicable shipping charge should be displayed during checkout before the order is completed.

Carrier and Order Tracking

We use UPS as our standard shipping carrier. Once an order has been dispatched, tracking information may be provided through the shipment notification or other order-related communication.

Use the tracking information provided to check the shipment's progress and available delivery updates. Tracking details may take time to appear or refresh after dispatch.

If tracking information remains unavailable or does not show meaningful progress, please contact our customer service team using the contact details provided below. We will assist with reviewing the available shipment information.

Taxes and Customs Clearance

Applicable taxes are included in the corresponding product prices. We have arranged for our logistics provider to handle customs clearance directly where required.

You will not be required to make additional payments for the taxes and customs-clearance procedures covered by these arrangements. Any charge presented to you must be consistent with the applicable order terms and the information provided at checkout.

Delivery Delays, Damage, or Missing Packages

Although we work to support timely delivery, transportation delays and delivery problems may occasionally occur.

Delayed deliveries: If your order has not arrived within the estimated transit period of 6–9 business days after shipment, please contact us by email first. You may also call us if you need assistance. Include your order number and tracking information, if available, so we can review the shipment.

Packages marked as delivered but not received: Check the delivery location, surrounding areas, and any available delivery updates. If you still cannot locate the package, contact us so we can help review the available information.

Damaged, lost, incorrect, or incomplete shipments: Please notify us promptly after discovering a problem. Provide your order number and, where reasonably available, photographs of the damage, packaging, shipping label, or items received. We will review the circumstances and determine an appropriate resolution based on the facts, the applicable order terms, and relevant law. Depending on the situation, a resolution may include replacement items or parts, reshipment, repair, or an appropriate refund.

We will not require customers to bear unreasonable return shipping costs for damage or fulfillment errors attributable to us, subject to applicable law.

Shipping Address Changes and Order Cancellations

If you need to change your shipping address or request cancellation, contact us as soon as possible and provide your order number and the requested change.

Before shipment, you may request cancellation. If the order is eligible for cancellation under the applicable rules and payment has been collected, a full refund will be issued for the canceled order.

After an order has been dispatched, cancellation or address changes may no longer be possible because the shipment may already be under the carrier's control. Any available correction or interception option will depend on the shipment's status and the carrier's capabilities. We cannot guarantee that a request made after dispatch can be completed.

If the package has already been delivered, please contact us to discuss the available options. Nothing in this section limits any consumer rights that cannot lawfully be excluded.

Delivery Responsibilities

Customers are responsible for providing accurate delivery information and ensuring that the delivery address can reasonably receive the shipment. Please contact us promptly if you identify an error in your address or notice an issue with your delivery.

Responsibility for loss, damage, delays, or delivery errors will be assessed according to the circumstances, the applicable order terms, and relevant law. We do not exclude liability where doing so would be unlawful, and we do not guarantee delivery dates that are expressly stated as estimates.

Contact Us

If your order is delayed, tracking information is unavailable, or you have questions about shipping, please contact our customer service team.

Email: service@xaranovioris.com

Phone: +1 (423) 627-8493

Mailing address: 1635 Virginia Ave, Morristown, TN 37814, United States

Customer service hours: Monday through Friday, 9:00 AM–6:00 PM Eastern Time (ET)